21/06/2023

Job Role - 1st Line Technical Support & Customer Service Agent

Location
Maidstone, Kent

Description
Are you passionate about technology and committed to providing exceptional customer service? MyClubPro one of the fastest growing providers of websites to Football clubs all over the UK is seeking a dedicated and skilled 1st Line Technical Support and Customer Service Agent to join our dynamic team. If you thrive in a fast-paced environment and enjoy problem-solving, this is the perfect opportunity for you.

Key Roles & Responsibilities

• Provide first-line technical support and assistance to customers via phone, email and live chat channels
• Resolve customer issues and enquiries in a timely and professional manner, ensuring complete customer satisfaction
• Troubleshoot software-related problems, guiding customers through step-by-step solutions and escalating complex issues to the appropriate team when necessary
• Assist in the onboarding process for new customers, ensuring smooth implementation of our software solutions
• Collaborate with the development team, to identify and resolve recurring technical issues
• Continuously strive to improve customer service by analysing trends, suggesting process enhancements, and sharing customer feedback with the team

Requirements

• Experience in a similar role is desirable but not necessary
• Excellent IT skills
• Excellent verbal and written skills
• A keen interest in Football
• Organised
• Confident
• Good attention to detail and high levels of accuracy

Benefits

• Full-time (Office based)
• £20,500 per annum
• Support and training provided
• Town centre location with great transport links

To apply please email your CV and a covering letter to: apply@myclubpro.co.uk


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